StarBloom Support

Everything below is about the app itself. If your question is not answered here, open an issue at github.com/duntudou/starbloom-legal/issues โ€” that is the fastest way to reach us.

How do points work?

Tap + on the home screen to add or subtract points, with a quick reason and preset buttons you can customise. Every change is written to the history list, and any entry can be undone once. Point balances never go below zero.

What is the free version?

The free version includes one child profile, unlimited point changes, unlimited reward vouchers, the full history with undo, and three spins of the prize wheel โ€” permanently, not per month.

What does Pro unlock?

Pro is a one-time purchase โ€” there is no subscription and nothing renews.

I bought Pro and it is not showing

Open Settings inside the app and tap Restore Purchase. This asks the App Store to confirm the purchase on your Apple ID and works across reinstalls. If it still does not unlock, make sure you are signed in with the same Apple ID that bought it, then try again on a working network.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not by the app. Request one at reportaproblem.apple.com.

How do I move data to a new iPhone?

With Pro, tap Settings โ†’ Backup & Restore โ†’ Export Backup. Save the file anywhere you like, then on the new phone open the same screen, choose Restore from Backup, and pick the file. Restoring replaces the data currently in the app, so export first if you are unsure.

Is my family's data uploaded anywhere?

No. Everything is stored locally on your device. See the Privacy Policy for details.

Can I change the language or theme?

Yes โ€” Settings โ†’ Language lets you pick ็ฎ€ไฝ“ไธญๆ–‡, English, ๆ—ฅๆœฌ่ชž or ํ•œ๊ตญ์–ด independently of your phone's language. Themes live in Settings โ†’ Theme; the extra palettes require Pro.

Something is broken

Please open an issue at github.com/duntudou/starbloom-legal/issues and mention your iPhone model, iOS version, and app version (Settings โ†’ bottom of the screen).